CANCELLATION / WITHDRAWAL POLICY
CANCELLATION OF ORDER BY THE CUSTOMER
For any order cancellation (total or partial) the customer should send a) e-mail to info@mpetina.gr, b) call by phone at +30 2310935145
CANCELLATION OF ORDER BY MPETINA.GR
The customer's order can be canceled for one of the following reasons:
A) Non-payment of the order within a reasonable time when the method of payment is bank deposit
B) When due to a technical error the price indicated or the description on the product is incorrect
C) When the product ordered is unavailable and has not had time to update the system, and / or when it can not be supplied by its supplier for any reason and cause
D) In case the customer does not use the ordering system of mpetina.gr properly
E) In case the execution of the order contradicts laws, rules and regulations
G) In cases of force majeure
WITHDRAWAL
The customer can withdraw the sale within 15 days from the shipment of the product and at his own expense return it to the online store. The online store is entitled to accept the return of the product ONLY if the packaging has not been violated and is accompanied by proof of payment.
The refund money is sent within 10 working days of receiving the product.
Refunds for cash on delivery or bank deposit are made by bank transfer from the COMPANY account to the customer's account who should send the following information to the COMPANY:
-IBAN
- Account holder
-Bank to which the account belongs
On line Alternative Dispute Resolution for B2C transactions
Recently, Directive 2013/11 / EC was harmonized in Greek legislation (with JM 70330/2015) which provides for the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution process throughout the EU.
It is an alternative dispute resolution mechanism through certified dispute resolution bodies (ADRs) that undertake to reconcile consumer and supplier disputes online, quickly and at a low cost (compared to courts).
In this context, on 14/2/2016, the European Alternative Dispute Resolution Agency (https://ec.europa.eu/info/policies/consumers_el) was launched, which is the hub for managing consumer requests to send them. to suppliers. The ADR entity must make a decision within 90 days.